AI Support Triage Agent
A production 24/7 AI agent built into the TiLT workflow that auto-summarizes activity and escalates urgent issues.
The Problem
With TiLT processing thousands of complex union payroll rules, human support operators were constantly buried in routine ticket reviews, making it difficult to surface urgent payroll-blocking issues.
The Constraints
The agent needed to operate 24/7, correctly interpret deep union contract logic, and securely interface with TiLT's live production database and external communications platforms without human intervention.
Capabilities Utilized
- ▪OpenClaw Fleet Deployment
- ▪24/7 Autonomous Agents
- ▪Discord API Integration
- ▪Automated Support Triage
The Approach
We deployed TiLTClaw as an always-on autonomous agent running on OpenClaw infrastructure. It monitors every inbound ticket in real time and is accessed by the TiLT ops team via a private Discord application.
The System
TiLTClaw integrates directly into the support pipeline. It performs automated summaries of user activity and executes triage logic to instantly escalate urgent payroll issues to administrators.
The Outcome
Support response times for critical payroll issues dropped to minutes, freeing up the human operations team to focus on complex edge cases while the AI handles tier-one triage.